Anexsys are proud to have received our Relativity 'Best in Service' accreditation recently. This accolade is something the team have worked incredibly hard for and to be recognised by such a well established software partner shows how vigilant our experts are.
The accreditation also says a lot though about the service we provide to our clients. I wanted to write a short piece showing how end users can benefit from using 'Best in Service' providers over non-accredited companies and the added reassurance they can take from doing so.
The process to achieve 'Best in Service' measures performance from a technical and end user perspective. I have listed below a number of criteria we must adhere to in order to be successful as well as a brief description of how this benefits you as a client.
LATEST VERSION OF THE PERFORMANCE DASHBOARD INSTALLED
This allows your supplier to regulate and monitor their Relativity environment more closely. This includes measuring optimum efficiency levels, response to tickets and how their users are interacting with the platform. All of this increases the team's ability to address queries and client needs.
MINIMUM AVERAGE DELIVERY METRICS SCORE 80% OVER THE PAST 3 MONTHS
A consistently high delivery metrics score can reassure clients as to the attentiveness and skill of a firm's experts. When this is achieved you can be sure that you are in safe hands. It is also a way kCura ensure Relativity partners are held accountable to how good they are at providing the service to end users. It's eDisclosure's version of TripAdvisor!
ONE RELATIVITY CERTIFIED ADMINISTRATOR AND ONE RELATIVITY INFRASTRUCTURE SPECIALIST ON STAFF
These are qualified experts who have gone through further rigorous testing by kCura to ensure they are capable of maintaining complex review environments whilst providing clients with support and innovation. At Anexsys we have 4 RCAs and 2 Infrastructure Specialists who, altogether, had to complete a minimum of 480 hours of training just to attain the qualification. This is accompanied by several years hands on experience running Relativity environments and plenty of knowledge on how best to deliver what our clients need, on time and with confidence.
AVERAGE USER COUNT OF OVER 100 UNIQUE NAMED USERS
Nothing speaks for a company's capabilities more than their track record with existing clients. This minimum user figure is designed to show two things: firstly, that your team has the ability to handle large volumes of reviewers and their various set ups; and, secondly, that the volume of users has grown over your partnership period. If that wasn't enough, kCura also ask for a minimum of 7 client references so they can find out for themselves how satisfied your clients actually are.
So, the next time you are looking for an eDisclosure partner make sure to check out their Relativity status to give both you and your clients peace of mind about who is supporting you on such an significant part of your litigation.
Lydia is a Consultant at Anexsys and can be reached at: email@example.com